Insurance Scheme

The company you’re
contracting with is a member
of the REAL Assurance
Scheme. To give you peace of
mind we’ve arranged a scheme
that will protect the money you
pay the company up front, just
in case they cease to trade
before they deliver the goods
to you. Of course this is very
unlikely to happen, but
unfortunately it does from
time to time.
The scheme is called the
Deposit and Advance
Payment Insurance Scheme.
The way it works is explained
in this leaflet.
Deposit and Advance
Payment Insurance Scheme
Please read the
important information
set out in this leaflet
How it works
You will not be asked to pay
anything for the insurance
cover, either to the REAL
Assurance Scheme or to the
company you’re contracting
with. Once you’ve signed the
contract the company you’ve
contracted with will register
your name and address and the
total value of the contract with
the Insurance Scheme
Administrator (Warranty
Services Ltd trading as QANW).
You should tell the company
that you’re happy for them to do
this on your behalf.
Once the Insurance Scheme
Administrator receives your
details they will send the policy
documents confirming the cover
you have in place directly to
you. The policy will be in your
name and the agreement will
be between you and the Insurer,
Guaranteed Protection
Insurance (GPI) Ltd.
What it covers
The policy will be valid from the
date you paid the deposit until
the date agreed in the contract
for the goods to be delivered to
you for installation (so long as
this period is 120 days or less). If
the company later tells you it’s
unable to deliver the goods on
the agreed date, through no fault
of yours, you should contact the
Insurance Scheme Administrator
(QANW) and ask for a policy
extension. (If by any chance the
extension is for longer than 30
days you may be asked to pay a
small additional premium which
the company should agree to
refund you.) You should address
any specific queries about the
cover to the Insurance Scheme
Administrator (QANW).
We guarantee that your details
will not be passed to any-one
else under any circumstances.
The Insurance Administrator will
only keep your details on their
system for the length of time the
policy is valid for. After that they
will be destroyed. During that
time they will be treated in line
with data protection legislation.
What you need to do
Once you receive the policy
document, you should keep it
safe until you receive the goods
ready to be installed. You should
also keep careful records of the
deposit and advance payments
you make. Please note that If
you’ve paid by credit card, the
insurance provider will expect
your credit card company to
refund you the money in the
event the company ceases to
trade before they’ve delivered
the goods to you.
If you find out the company
you’ve contracted with has
ceased to trade you should
follow the Claims Procedure
outlined on your policy
document. Where you have a
valid claim, the insurer can:
either refund you the value of
the deposit and any advance
payment; or find another
company that is a member of
the REAL Assurance Scheme,
to provide you with equivalent
goods up to the limits of the
policy. In this case you would
still have to pay the balance of
the contract price once the
installation is complete.
Warranty insurance
With your policy document you
will be offered the chance to
insure the workmanship
guarantee the company will give
you when the installation is
complete. The insurance will be
valid for the same period as the
guarantee. Please note that this
is not the same as the
manufacturer’s guarantee(s) but
is the guarantee for the installation
work itself. This extra insurance
will cost you around £35.
It is entirely up to you to decide
whether to take out the
insurance or not. You will only
receive one letter from the
Insurance Scheme Administrator
(QANW) about this, with your
other policy document. We have
approved the letter to be sure
that it is not misleading in any
way. If you decide to take out
the insurance you will need to
complete the application form
provided.
FSA regulation
It’s important for you to know
that the company you’re
contracting with is not selling
you the insurance cover. They
are not allowed to comment on
the insurance cover other than in
informing you about it and
passing you this leaflet. This is
because the company is not
regulated by the Financial
Services Authority (FSA) to sell
or advise in respect of
insurance. Both the Insurance
Scheme Administrator (QANW)
and the Insurer behind the
Scheme (GPI Ltd) are authorised
and regulated by the FSA.
It’s also important for you to
know that neither the REAL
Assurance Scheme nor the
company has received any
commission or other inducement
for setting up or participating in
the Deposit and Advance
Payment Insurance Scheme.
The Office of Fair Trading, which
backs the REAL Assurance
Scheme, is supportive of the
Insurance Scheme which fulfils
their goal to ensure that
consumers’ funds paid in
advance are safeguarded.
More information
You can find full details of the
Deposit and Advance Payment
Insurance Scheme, the policy,
the relevant terms and
conditions Frequently Asked